Project Duration
8 months (2024)
Services Provided
User Experience Design, Research, User Interface Design, Interaction design, Prototype
Background/Overview
In 2023, I had the opportunity to collaborate on Azuri Facility Management System,
The project was about Azuri Facility Management System, a SaaS platform designed to streamline operations within Azuri Tower. The goal was to create a centralized, user-friendly system that enables stakeholders to manage activities such as car park allocations, resident coordination, staff oversight, and vendor interactions, while also providing a scalable solution for future tower developments. The main problem was the reliance on manual processes, which led to data loss, inefficient management, and a lack of scalability for handling the operations of multiple facilities in the future.
Understanding the Problem Space
Understanding the problem space for the Azuri Facility Management System required a deep dive into research. I took a multi-faceted approach, combining stakeholder interviews, observational studies, and competitive analysis to uncover key pain points and opportunities for improvement.
Here’s what stood out:
Manual processes led to frequent data loss and miscommunication between staff, vendors, and residents.
Facility managers struggled with tracking and managing multiple operations efficiently, from parking assignments to vendor access control.
Stakeholders needed a centralized, scalable platform to manage not just Azuri Tower but future towers under Eko Development Centre.
These insights shaped the foundation of the solution, ensuring the platform addressed real user needs while being future-proof for expansion.
Target Audience
The main audience was stakeholders of Azuri Tower, including facility managers, residents, and external vendors. They needed a centralized system to manage operations and streamline communications because manual processes led to data loss, inefficiencies, and challenges in coordinating activities effectively across various teams and services. We designed the solution to digitize and automate these processes, providing a scalable and user-friendly platform for efficient management and future expansion.
Project Duration
8 months (2024)
Services Provided
User Experience Design, Research, User Interface Design, Interaction design, Prototype
Background/Overview
In 2023, I had the opportunity to collaborate on Azuri Facility Management System,
The project was about Azuri Facility Management System, a SaaS platform designed to streamline operations within Azuri Tower. The goal was to create a centralized, user-friendly system that enables stakeholders to manage activities such as car park allocations, resident coordination, staff oversight, and vendor interactions, while also providing a scalable solution for future tower developments. The main problem was the reliance on manual processes, which led to data loss, inefficient management, and a lack of scalability for handling the operations of multiple facilities in the future.
Understanding the Problem Space
Understanding the problem space for the Azuri Facility Management System required a deep dive into research. I took a multi-faceted approach, combining stakeholder interviews, observational studies, and competitive analysis to uncover key pain points and opportunities for improvement.
Here’s what stood out:
Manual processes led to frequent data loss and miscommunication between staff, vendors, and residents.
Facility managers struggled with tracking and managing multiple operations efficiently, from parking assignments to vendor access control.
Stakeholders needed a centralized, scalable platform to manage not just Azuri Tower but future towers under Eko Development Centre.
These insights shaped the foundation of the solution, ensuring the platform addressed real user needs while being future-proof for expansion.
Target Audience
The main audience was stakeholders of Azuri Tower, including facility managers, residents, and external vendors. They needed a centralized system to manage operations and streamline communications because manual processes led to data loss, inefficiencies, and challenges in coordinating activities effectively across various teams and services. We designed the solution to digitize and automate these processes, providing a scalable and user-friendly platform for efficient management and future expansion.
Project Duration
8 months (2024)
Services Provided
User Experience Design, Research, User Interface Design, Interaction design, Prototype
Background/Overview
In 2023, I had the opportunity to collaborate on Azuri Facility Management System,
The project was about Azuri Facility Management System, a SaaS platform designed to streamline operations within Azuri Tower. The goal was to create a centralized, user-friendly system that enables stakeholders to manage activities such as car park allocations, resident coordination, staff oversight, and vendor interactions, while also providing a scalable solution for future tower developments. The main problem was the reliance on manual processes, which led to data loss, inefficient management, and a lack of scalability for handling the operations of multiple facilities in the future.
Understanding the Problem Space
Understanding the problem space for the Azuri Facility Management System required a deep dive into research. I took a multi-faceted approach, combining stakeholder interviews, observational studies, and competitive analysis to uncover key pain points and opportunities for improvement.
Here’s what stood out:
Manual processes led to frequent data loss and miscommunication between staff, vendors, and residents.
Facility managers struggled with tracking and managing multiple operations efficiently, from parking assignments to vendor access control.
Stakeholders needed a centralized, scalable platform to manage not just Azuri Tower but future towers under Eko Development Centre.
These insights shaped the foundation of the solution, ensuring the platform addressed real user needs while being future-proof for expansion.
Target Audience
The main audience was stakeholders of Azuri Tower, including facility managers, residents, and external vendors. They needed a centralized system to manage operations and streamline communications because manual processes led to data loss, inefficiencies, and challenges in coordinating activities effectively across various teams and services. We designed the solution to digitize and automate these processes, providing a scalable and user-friendly platform for efficient management and future expansion.
Project Duration
8 months (2024)
Services Provided
User Experience Design, Research, User Interface Design, Interaction design, Prototype
Background/Overview
In 2023, I had the opportunity to collaborate on Azuri Facility Management System,
The project was about Azuri Facility Management System, a SaaS platform designed to streamline operations within Azuri Tower. The goal was to create a centralized, user-friendly system that enables stakeholders to manage activities such as car park allocations, resident coordination, staff oversight, and vendor interactions, while also providing a scalable solution for future tower developments. The main problem was the reliance on manual processes, which led to data loss, inefficient management, and a lack of scalability for handling the operations of multiple facilities in the future.
Understanding the Problem Space
Understanding the problem space for the Azuri Facility Management System required a deep dive into research. I took a multi-faceted approach, combining stakeholder interviews, observational studies, and competitive analysis to uncover key pain points and opportunities for improvement.
Here’s what stood out:
Manual processes led to frequent data loss and miscommunication between staff, vendors, and residents.
Facility managers struggled with tracking and managing multiple operations efficiently, from parking assignments to vendor access control.
Stakeholders needed a centralized, scalable platform to manage not just Azuri Tower but future towers under Eko Development Centre.
These insights shaped the foundation of the solution, ensuring the platform addressed real user needs while being future-proof for expansion.
Target Audience
The main audience was stakeholders of Azuri Tower, including facility managers, residents, and external vendors. They needed a centralized system to manage operations and streamline communications because manual processes led to data loss, inefficiencies, and challenges in coordinating activities effectively across various teams and services. We designed the solution to digitize and automate these processes, providing a scalable and user-friendly platform for efficient management and future expansion.
Defining the User Types
Research
I began by conducting in-depth research to understand the challenges and workflows of the stakeholders at Azuri Tower. This included:
Stakeholder Interviews: Engaging with facility managers, staff, residents, and external vendors to identify pain points and expectations.
Process Observation: Observing how current manual systems were being used to identify bottlenecks and inefficiencies.
Competitive Analysis: Reviewing similar facility management systems to understand industry standards and innovative solutions.
Initial Sketch/Wireframing
Using insights from the research phase, I moved into ideation by:
Brainstorming Sessions: Collaborating with the team to explore potential features and solutions.
User Journey Mapping: Defining key user flows for tasks such as car park management, resident coordination, and vendor interactions.
Feature Prioritization: Aligning features with stakeholder needs and technical feasibility, ensuring scalability for future towers.
Prototyping
Once the concept was solidified, I created prototypes to bring the ideas to life:
Wireframes: Designing low-fidelity wireframes to outline the structure and functionality of the platform.
High-Fidelity Prototypes: Creating detailed interactive prototypes to simulate the user experience and visualize the final product.
Testing
The prototypes were then tested to refine and validate the design:
Usability Testing: Conducting sessions with real users, including facility managers and residents, to evaluate ease of use and identify improvement areas.
Feedback Iteration: Incorporating feedback to resolve usability issues and enhance the platform's functionality.
Performance Analysis: Ensuring the platform could handle scalability and data-intensive tasks for future expansion.
What was contributed to the Final Designs
This detailed process ensured that the final design was:
User-centric, addressing the specific needs of stakeholders.
Efficient and reliable, eliminating the inefficiencies of manual processes.
Scalable, capable of supporting additional towers and more complex operations in the future.
Metrics used to define and measure success
We used operational efficiency and data accuracy to measure success. We chose this because reducing manual errors and streamlining facility management were critical to improving daily operations and decision-making.
We also tracked user adoption rates and engagement levels to measure success. We chose this because ensuring stakeholders—facility managers, staff, and vendors—actively used the platform indicated its effectiveness in addressing their needs.
Additionally, we monitored scalability readiness to measure success. We chose this because the platform needed to seamlessly support future towers without requiring major system overhauls.
Outcome
The outcomes included a streamlined facility management system that digitized key operations such as parking management, resident coordination, and vendor oversight.We saw improvements in operational efficiency and data accuracy, which impacted overall product performance by reducing manual errors, enhancing communication between stakeholders, and creating a scalable foundation for managing future towers
Challenges Encountered
I faced challenges in communicating with stakeholders about the transition from manual to digital processes, but overcame it by breaking down the development into phases and explaining the benefits of a structured rollout, given the limited centralized systems available for different departments.
I learned the importance of clear and strategic communication when introducing digital transformation to traditionally manual operations, which I’ll apply to future projects by proactively setting expectations, educating stakeholders on the feasibility of phased development, and ensuring alignment from the outset of requirement gathering.
